Our Newsletter


Shipping & Returns

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Try Our Strings Satisfaction Guarantee

We encourange you to try a set of our strings so that you can experience the quality. If you don't love them, cut them out of your racquet and return them in the postpaid envelope that we provided with your order and we will refund your purchase price. This guarantee applies to first time customers who order their choice of one set of strings to try. We know you will love them and become a regular customer, and we will put our money on that.

Shipping

Mamba Tennis typically ships to any address in the US. Please contact us for information and pricing for international orders. Sometimes there are restrictions on what we can sell outside the US territory.

Shipping on all orders is 99 cents. This covers regular shipping by the carrier of our choice, typically arriving in no more than 5 business days to most continental locations.

When you place an order, you will have a choice of alternate shipping methods, if you need your items faster. We will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that expedited shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.